Legal

Terms and Conditions

General Terms and Conditions

As of: 2026-03-05

Scope of Application

(1) This website (the “Site”) and/or the services, including all associated mobile applications (collectively: the “Services”) and all offers and sales of products (“Products”) via the Site, is owned and operated by Autopflege Ostschweiz GmbH (hereinafter also referred to as “we”, “us”, and “our”). These Terms and Conditions (“Terms”) set out the conditions under which visitors or users (collectively: “Users” or “you”) can visit or use the Site and/or the Services and purchase Products.

(2) By accessing or using the Services, you agree to and are bound by these Terms. If you do not agree to all of the Terms, you may not access the Site or use the Services. Please read these Terms carefully before accessing our Site or using the Services or purchasing Products. These Terms will tell you who we are, how we sell Products to you, how you can cancel the purchase agreement, and what you can do if there are problems.

(3) You represent that you are of legal age and have the legal authority, right, and freedom to enter into a binding agreement based on these Terms and to use the Services and purchase Products. If you are a minor, you need the permission of your parents or a legal guardian to use the Services or purchase Products.

Purchase of Products

(1) The purchase of Products is subject to the Terms applicable at the time of purchase.

(2) When you purchase a Product: (i) you are responsible for fully reading the item description before committing to purchase it, and (ii) completing an order on the Site (by completing a checkout process via the “Order with obligation to pay” button or a similar button) may constitute a legally binding contract for the purchase of the respective Product, unless these Terms provide otherwise.

(3) You can select products from our product range and add them to your shopping cart by clicking the corresponding button. Our prices are listed on the Site. We reserve the right to change our prices at any time and to correct inadvertently occurring price errors. These changes will not affect the price of Products you have already purchased. During checkout, you will see an overview of all Products you have added to your shopping cart. The overview includes the essential characteristics of each Product, as well as the total price for all Products, the applicable sales tax (VAT)/value-added tax (MwSt.), and, if applicable, shipping costs. On the checkout page, you also have the option to review and, if necessary, change, remove, or correct the Products and quantities. You can also use the editing function to identify and correct any input errors before placing your final binding order. All stated delivery times apply from the receipt of your payment of the purchase price. When you click the “Order with obligation to pay” button, you place a binding order for the listed Products at the specified price and shipping costs. To complete the ordering process via the “Order with obligation to pay” button, you must first acknowledge these Terms as legally binding for your order by clicking the corresponding box.

(4) We will then send you an email confirmation of your order, which will list your order again and which you can then print or save using the corresponding function. Please note that this is an automatic notification that only confirms that we have received your order. It does not indicate that we have accepted your order.

(5) The legally binding agreement for the purchase of the Products is concluded only when we send you an acceptance declaration by email or ship the Products to you. We reserve the right not to accept your order. This does not apply in cases where we offer a payment method – and you choose this payment method for your order – where a payment process is initiated immediately upon submission of your order (e.g., electronic transfer or real-time transfer via PayPal, etc.). In this case, the legally binding agreement is deemed concluded when you have initiated the ordering process, as described above, via the “Order with obligation to pay” button.

(6) The purchase contract can be concluded in German. After the contract is concluded, the contract terms will be stored by us, and you will no longer have access to them.

Right of Withdrawal

(1) If you have purchased one or more Products via the Site or the Services that are shipped in a single delivery, the following instructions inform you about your right of withdrawal:

You can withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you or a third party nominated by you, other than the carrier, acquires physical possession of the goods.

To exercise your right of withdrawal, you must inform us

Autopflege Ostschweiz GmbH
Schaffhauserstrasse 6
8500 Frauenfeld
Phone: +41 52 723 49 50
Email: info@autopflege-ostschweiz.ch

of your decision to withdraw from this contract by means of an unequivocal statement (e.g., a letter sent by post or email). You may (but are not obliged to) use the attached withdrawal form for this purpose.

Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you – without undue delay, and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract – all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us). We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

The goods must be returned or handed over to

Autopflege Ostschweiz GmbH
Schaffhauserstrasse 6
8500 Frauenfeld
Phone: +41 52 723 49 50
Email: info@autopflege-ostschweiz.ch

without undue delay, and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

(2) If you purchase one or more Products via the Site or the Services that are shipped in partial deliveries, the instructions for the right of withdrawal from Annex 2 to these Terms apply.

You can withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you or a third party nominated by you, other than the carrier, acquires physical possession of the last delivery or the last piece.

To exercise your right of withdrawal, you must inform us

Autopflege Ostschweiz GmbH
Schaffhauserstrasse 6
8500 Frauenfeld
Phone: +41 52 723 49 50
Email: info@autopflege-ostschweiz.ch

The goods must be returned or handed over to

Autopflege Ostschweiz GmbH
Schaffhauserstrasse 6
8500 Frauenfeld
Phone: +41 52 723 49 50
Email: info@autopflege-ostschweiz.ch

(3) To exercise your right of withdrawal, you can use the withdrawal form in Annex 4 to these Terms or inform us in writing by email.

(Only complete and return this form if you wish to withdraw from the contract)

– To (Autopflege Ostschweiz GmbH, Schaffhauserstrasse 6, 8500 Frauenfeld), Phone: +41 52 723 49 50, Email: info@autopflege-ostschweiz.ch

— I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale for the supply of the following goods (*)/for the provision of the following service— Ordered on (*)/received on (*)— Name of consumer(s)— Address of consumer(s)— Signature of consumer(s) (only if this form is notified on paper)— Date_______________(*) Delete as appropriate.

Product Warranty

We are liable for quality defects and/or legal defects of the Products you purchase from us in accordance with the statutory warranty provisions.

Storage of Online Payment Details

You can save a preferred payment method for the future. In this case, we will store these payment details in accordance with applicable industry standards, if any (e.g., PCI, DSS). You can identify your saved card by its last four digits.

Vouchers, Gift Cards, and Other Offers

Vouchers, gift cards, or discounts and other offers (“Offers”) for our Products are available from time to time. Such Offers are only valid for the period specified in the Offer. Offers may not be transferred, modified, sold, exchanged, reproduced, or distributed without our express written consent.

Member Account

(1) To access and use certain areas and functions of our Site, you must first register and create an account (“Member Account”). You must provide accurate and complete information when registering your Member Account.

(2) If someone other than yourself accesses your Member Account and/or your settings, they can perform all actions available to you and, for example, make changes to your Member Account. Therefore, we strongly advise you to keep your Member Account login details secure. Such activities may be deemed to have been carried out for you and on your behalf, and you alone may be responsible for those activities that occur within your Member Account – regardless of whether they were expressly authorized by you or not – as well as for all damages, expenses, and losses resulting therefrom. You are liable for activities related to your Member Account as described if you negligently enabled the use of your Member Account by failing to exercise reasonable care in protecting your login details.

(3) We may permanently or temporarily block or suspend your access to the Member Account, without liability claims on your part, to protect ourselves, our Site and our Services, or other users, for example, if you violate provisions of these Terms or applicable law or regulations in connection with your use of the Site or your Member Account. This may occur without prior notice if circumstances require immediate action; in this case, we will inform you as soon as possible. Furthermore, we reserve the right to terminate your Member Account with two months’ notice by email if, for example, we discontinue our Member Account program. You can stop using and request the deletion of your Member Account at any time by contacting us.

Permitted Use

(1) Our Services are provided to you for informational purposes and for private, non-commercial use only. When using our Services, you must comply with these Terms and all applicable laws.

(2) Unless expressly permitted by these Terms, you may not: (i) use our Services in an unlawful or fraudulent manner (including infringing the rights of third parties) or for purposes of collecting personal data or impersonating other users; (ii) alter or use our copyright, trademark, or other proprietary notices or interfere with the security-related features of our Services; (iii) use our Services in any way to manipulate or falsify content or undermine the integrity and accuracy of content, or take any action to disrupt, damage, or interrupt parts of our Services; (iv) use our Services to send, receive, upload/post, download material that does not comply with our content standards; (v) use our Services to transmit or facilitate the transmission of unsolicited or unauthorized advertising or promotional material; (vi) use our Services to transmit data or upload data to our Services that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware; (vii) use robots, spiders, other automatic devices, or manual processes to monitor/copy our or other Sites or the content contained in our Services, or use network monitoring software to determine the architecture of our Services or extract usage data from our Services; (viii) engage in any conduct that restricts or inhibits any other user from using our Services; or (ix) use our Services for commercial purposes or in connection with any commercial activity carried out without our prior written consent. You agree to cooperate fully with us in the investigation of any activity that is suspected or actually violates these Terms.

Intellectual Property Rights

(1) Our Services and associated content (and all derivative works or improvements thereof), in particular with regard to all texts, illustrations, files, images, software, scripts, graphics, photos, sounds, music, videos, information, content, materials, products, services, URLs, technology, documentation, trademarks, service marks, brand names, and trade dress, as well as interactive features and all intellectual property rights therein, are either owned by us or licensed to us (collectively: “our intellectual property rights”), and none of the wording in these Terms grants you any rights in connection with our intellectual property rights. Unless expressly stated herein or required by mandatory legal provisions for the use of the Services, you acquire no rights, claims, or interests in our intellectual property rights. All rights not expressly granted in these Terms are expressly reserved.Disclaimer for the Use of the Site and the ServicesThe Services, our intellectual property rights, and all information, materials, and content made available in connection therewith and accessible to users free of charge are provided without warranty of defects and availability and without warranties of any kind, express or implied (warranties of fitness for a particular purpose or warranties regarding the security, reliability, timeliness, accuracy, and performance of our Services, among others) – with the exception of cases of malicious non-disclosure of defects. We do not warrant that free services will be provided without interruption and error-free or that they will meet your requirements. Access to the Services and the Site may be suspended or restricted due to repairs, maintenance, or updates. The warranty for Products that you purchase from us, as set out in the “Product Warranty” section above, remains unaffected.

(2) If the Products include digital content, such as music or videos, you are granted the rights as set out on the Site with respect to such content.

Indemnification

You agree to defend, indemnify, and hold us harmless from and against all actual or alleged claims, damages, costs, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or in connection with your use of the Website and the Services in violation of these Terms, including in particular any use that violates the restrictions and requirements set forth in the “Permitted Use” section, unless these circumstances are not attributable to your fault.

Limitation of Liability

(1) We are only liable for intent, gross negligence, negligent injury to life, body, health, or slight negligent breach of a material contractual obligation, and only in the case of paid services or the sale of products. A “material contractual obligation” means an obligation whose fulfillment is a fundamental prerequisite for the proper implementation of the agreement and on which you normally rely and can reasonably rely. Our liability for slight negligent breach of a material contractual obligation is limited to the amount of typical and foreseeable damage for this type of contract. Our liability under the Product Liability Act or in the event that we have explicitly given a guarantee remains unaffected.

(2) The foregoing provisions apply to our contractual (including liability for futile expenses) and non-contractual liability (including liability for tort) as well as to liability arising from transactions prior to contract conclusion (culpa in contrahendo). They also apply in favor of our managing directors, officers, or other legal representatives, employees, and vicarious agents.

Amendment of Terms and Services; Termination

We reserve the right to amend these Terms from time to time at our sole discretion to reflect changes in law or additional features we may introduce, or if we otherwise develop our business. Therefore, you should review these Terms regularly and in any case during the checkout process when purchasing Products. The new Terms will apply to any new order you place after the effective date of the new Terms. If ongoing services used by you are affected by changes to the Terms, we will reasonably take your legitimate interests into account. We will inform you of such changes in good time in advance. The changes will be deemed accepted by you if you do not object to these changes within two months of this notification. We will point this out to you in our notification. If you object to the changes, we have a special right of termination – without further obligations to you – which becomes effective on the date the changes come into force.

We may change the Services, discontinue the provision of the Services or one or more function(s) of the offered Services, or restrict the Services. We may permanently or temporarily terminate or suspend access to the Services themselves – without giving reasons and without further obligations. We will inform you in good time in advance, if possible under the given circumstances, and will reasonably take your legitimate interests into account in such measures.

Links to Third-Party Websites

The Services may contain links that allow you to leave the Site. Unless otherwise stated, the linked sites are not under our control, and we are not responsible for the content of linked sites, for links contained on a linked site, or for changes and updates to such sites. We are not responsible for transmissions received from a linked website. Links to third-party websites are provided for informational purposes only. The fact that we have added links to other websites does not mean that we endorse their owners or their content.

Applicable Law

In the event of disputes, substantive Swiss law shall apply exclusively, to the exclusion of conflict-of-law norms. The UN Convention on Contracts for the International Sale of Goods (CISG, Vienna Sales Convention) is explicitly excluded. The place of jurisdiction, unless the law provides for mandatory places of jurisdiction, is our company headquarters in Felben-Wellhausen in the Canton of Thurgau.

Miscellaneous

(1) A waiver by either party of any breach or default under these Terms shall not constitute a waiver of any prior or subsequent breach or default.

(2) The headings used in these Terms are for convenience only and shall not be given any legal meaning.

(3) Unless expressly stated otherwise: if any part of these Terms is deemed unlawful or unenforceable for any reason, it is agreed that this part of the Terms shall be severed, and the remaining Terms shall remain unaffected and in full force and effect.

(4) You may not assign your agreement with us concluded under these Terms, nor all or part of your contractual rights or obligations, without our prior written consent.

(5) These Terms constitute the entire agreement and supersede all prior written or oral agreements between you and us in connection with the Services and the sale of Products.

(6) The provisions of these Terms which by their nature are intended to survive such action on our part shall remain in effect, particularly with regard to provisions concerning indemnities, releases, disclaimers, limitations of liability, and this “Miscellaneous” section.

Contact

To contact us, please send an email. Corresponding contact details can be found here: Contact